I first got to know them when my father was hospitalized and I quickly discovered both he and my mother needed more care than I could manage from afar. They knew what resources my parents needed and where to get them, but were also forward looking and actively involved in monitoring when their needs might change.
Since my father passed away they have continued to help with managing my mother’s care, and now my older brother’s care as well. I am constantly in awe of how calm and empathetic (and yet still efficient) they can be when I am just completely falling apart. And I have great confidence knowing that they work together closely so that if something comes up suddenly and one of them is not available, I know the other is fully up to speed and always on the case.